Where do you ship from ?
We ship all orders from our warehouse located in France.
Do you ship internationally ? Info a changer sur la livraison
We ship internationally to most countries via DHL ??? And ???.
You can find all the shipping details at checkout.
Are there any import fees ?
No. Any taxes, duties, or customs fees incurred by your country will be fully refunded.
Simply email us the details.
How long will it take me to get my order ? Info a changer sur la livraison
Your order will be shipped within 1 business day.
- DHL Express typically arrives in 3-5 business days.
- Australia Post Express typically arrives in 5-14 business days.
Please note that delivery times can occasionally be impacted by factors outside our control. For help with your order, contact us at contact@eka-aurore.com.
Can I change my shipping address ?
Yes, you can change your shipping address as long as your order hasn't shipped yet.
Just email us the new details, and we'll take care of it for you.
I think my order is lost ?
We can launch an investigation if your order hasn't been delivered within 14 days of your purchase date.
Please contact us for help.
contact@eka- aurore.com.
How do I track my order ?
You will receive a shipping confirmation email after you order. This email will contain a Track Order button.