What is the return policy ?
Our goal is for every EKA customer to be totally satisfied with their purchase.
We accept returns of our duvet cover within 30 days of delivery for a refund or exchange, and we'll cover the shipping.
Just make sure the duvet cover is in new condition and in its original, unopened packaging.
How do I return my order ?
You can send returns to us via your preferred carrier:
To : Eka
6 rue du vieux moulin, Fresnes sur Marne, France, 77410
When will I receive my refund ?
After we've received and approved your return, your refund will be sent to your original payment method.
Please allow 4 to 8 business days for your bank to process the refund.
Can I exchange my order ?
We're happy to help with an exchange for your order, within 30 days of delivery.
How do I exchange my order ?
To arrange an exchange, please email contact@eka-aurore.com.
We’ll cover the return shipping, and you'll only pay to ship your new items. You're also welcome to add more products to your exchange.
For an item to be eligible, it must be in new condition and returned in its original, intact packaging.